* Your complete satisfaction is important to us!
* Please feel free to contact us with any comments, concerns, or questions.
* Just ask for Gary or Stella, we would be glad to help.
* Or maybe just talk story about your fishing tales & let us know how you've been...Mahalo.
1. Email: firstname.lastname@example.org.(BEST WAY TO CONTACT US)
2. Telephone Toll Free: 1-800-571-6339 (9AM to 5PM M-F Hawaii Time Please) Make sure you LEAVE A MESSAGE or EMAIL US 24/7 ---> (BEST WAY TO GET IN TOUCH) as we are not always near our phone).
3. Mail: Hawaii Fishing Lures, PO Box 1767, Kailua HI, 96734.
* Expect a slight delay thru mail as we only check our PO Box weekly.
Just A Friendly Reminder
- Tracking your order: When completing an order with us you should receive a confirmation email with USPS with your package tracking information. Please be sure to leave a usable email address (check for correct spelling and filter settings).
- Order Processing: Most online orders can be processed immediately (some may be subject for review to prevent fraud). Priority Mail for global customers may spend extra time in receiving country's customs and may be subject to country's customs fees.
- We suggest using PayPal for global orders. Generally we can process your order a bit faster this way.
- Send us an email or give us a call regarding custom orders, package tracking and all other customer related issues. No question is too small!
- We try our best to answer all emails and phone messages promptly. Mahalo!
- Interested in advertising? Contact us about advertising opportunities for your business.
- Your satisfaction with your purchase is extremely important to us. If you would like to return an item, let us know in order to receive your Merchandise Return #.
- If it was our mistake, we'll take care of it! Email us right away.
- Returned merchandise must not be used or damaged as a result of misuse, and must be in new condition unless sold as a used item, or if approved in your MR #.
- Shipping costs for returns (to be paid by customer) AND a restocking fee of 10% will be charged to the customer, items must be returned within 15 business days. Credit minus 10% restocking fees will be credited in the same form within 3 business days of item receipt in new condition. Fees MAY be waived at our discretion and with written approval only.
- Under no circumstances are we (Hawaii Fishing Lures) liable for any loss, damage, or expenses of any kind arising out of the use of our products. Hawaii Fishing Lures does not control nor assume responsibility for any of the charter fishing services.