Customer Care / Help
Aloha! Shop with our 100% customer satisfacion guarantee! To all our loyal customers: Mahalo! (Thank you) for your continued business, we look forward to serving you again! We have been proudly serving our customers since 1999, providing them with top quality fishing products.
Choose from a HUGE selection of saltwater fishing lures, many handmade by Hawaii's best lure makers! They are successful in the sport fishing industry & with recreational fisherman & are now offered worldwide.
Read what some of our customers have to say.
Secure OrderingYou can place an order with us 2 different ways:
1) Online: Shop with our secure shopping basket. When ready checkout and pay online, it's that easy.
2) Call us Mon-Sat 9 AM To 5 PM Hawaii time: (800) 571-6339.
Question: What type of payment can I use?
1) Online orders: Mastercard, Visa, American Express, Discover, and Paypal.
2) Phone orders: Mastercard, Visa, American Express, Discover, Paypal, and cashiers check / personal check.
Question: Is it safe to order with a credit card from your web-store?
Answer: Yes, we would like to assure you that your safety & security to shop & order online is very important to us. When our order/registration form asks you to enter sensitive information (such as your credit card number), that information is encrypted and protected using Geo Trust SSL up to 256 bit encryption.
Question: How do I add products to my shopping basket?
Answer: When you see a product that you want, choose options (such as color, size, style) & click the "Add To Basket" button. Your items will be kept in a shopping basket until you are ready for checkout. You can view your basket contents at all times as they are displayed in the top, right hand corner.
Question: How do I place my order after choosing my products?
Answer: Finalizing your order is both safe & simple.
1. Review your items in Your Basket, then click "Checkout Now".
2. Enter your HFL login information or choose to "Place Order Without Account."
3. Follow steps 1 thru 3 throughout the checkout process.
4. After submitting payment securely through our website you will view a printable receipt with order confirmation #. An order confirmation email will also be sent.
Merchandise ReturnsPlease go to our Contact Us page for information on returns.
Liability PolicyPlease got to our Contact Us page for information on our Liability policy.